Cancellation Policy
We appreciate that most patients attend their appointments or give us plenty of notice if they cannot make it.
However, missed appointments and late cancellations can affect your own progress and cause inconvenience to other patients who need treatment.
Currently, the clinic is very busy, and appointments are limited, with patients sometimes waiting a week or longer for an appointment and new patients waiting up to two months.
Please give the clinic two working days’ notice, so that we can offer the appointment to another patient.
Unfortunately, due to the number of late cancellations or no shows we are receiving, we have had to implement a mandatory late cancellation fee.
Late cancellations, under 24 hours notice - £15
No Shows will be charged the full amount of the appointment.
This policy will allow us to treat patients that need help.
Thank you for understanding.
Polisi Canslo
Rydym yn gwerthfawrogi bod y mwyafrif helaeth o gleifion yn mynychu eu hapwyntiadau neu'n rhoi digon o rybudd i ni os na allant wneud hynny.
Fodd bynnag, gall apwyntiadau a fethwyd a chanslo hwyr effeithio ar eich cynnydd eich hun ac achosi anghyfleustra i gleifion eraill sydd angen triniaeth.
Ar hyn o bryd, mae'r clinig yn brysur iawn ac mae apwyntiadau'n gyfyngedig, gyda chleifion weithiau'n aros wythnos neu fwy am apwyntiad a chleifion newydd yn aros hyd at ddau fis.
Rhowch ddau ddiwrnod gwaith o rybudd i'r clinig, fel y gallwn gynnig yr apwyntiad i glaf arall.
Yn anffodus, oherwydd nifer yr apwyntiadau wedi’u canslo’n hwyr neu unigolion ddim yn ymddangos iddynt, bu'n rhaid i ni weithredu ffi canslo hwyr gorfodol.
Apwyntiadau wedi’u canslo’n hwyr, gyda llai na dau ddiwrnod gwaith o rybudd £15
Bydd rhaid i unigolion nad ydynt yn ymddangos i apwyntiadau dalu swm llawn yr apwyntiad
Bydd y polisi hwn yn ein galluogi i drin cleifion sydd angen help.
Diolch i chi am eich dealltwriaeth.